Frequently Asked Questions

Shipping Costs & Delivery Times

Standard orders must be placed by 11:59 PM PT to start processing on the next day. Processing time usually takes 1 business day and orders will generally arrive within 3 business days from when the order is processed. Expedited orders must be placed by 9:00 AM PT to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday. If your order contains a hazmat item, it will ship ground (2-8 days total delivery time).

*Learn more about Restricted Hazardous Items in the section below

ColorProof offers FREE STANDARD SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes and certain restrictions). Select items considered hazardous materials are restricted and must be shipped with Ground Service. Orders $50 and over always ship Standard for free—no promotion code needed. For shipments totaling less than $50, there is a delivery charge of $5.95 for standard shipping. Our standard shipping option is Standard 3-Day shipping for most locations with delivery times varying depending on locations.

Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer USPS (Priority) shipping services. Orders $50 and over will be shipped free of charge with USPS Priority. We regret that we are unable to ship restricted items to Hawaii, Alaska, or Puerto Rico.

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $50 and over. If your shipment contains restricted items, you must use USPS Ground (Parcel Post).

International Shipping

We apologize, however at this time we only offer shipping to the Continental United States (to include Alaska, Hawaii, and Puerto Rico).  For information on how to buy our products outside of the Continental United States and those included states, please contact info@colorproof.com

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

For additional restrictions to APO, FPO, and DPO addresses (See Restricted Hazardous Items section below).

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

Restricted Hazardous Items

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we utilize Ground shipment methods if orders are under $50. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Regrettably, these items cannot be shipped to Alaska, Guam, Hawaii, Puerto Rico, the Virgin Islands, or APO/FPO/DPO.

Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located provided in the e-mail. To track an order on ColorProof.com, visit the My Account area and click on the order number. You will need to sign in to access your account information.